Recommendations
Key coverage and support you can rely on throughout your product's warranty period.
Eligible defects in materials and workmanship are covered during the applicable warranty period.
Products submitted for warranty service are inspected and tested before a resolution is confirmed.
Eligible products may be repaired, replaced, or otherwise resolved based on the assessment results.
Warranty periods vary by product category and begin from the original date of purchase.
| Product Category | Product Type | Warranty Period |
|---|---|---|
| Optical Transceivers | Fiber Optic Transceivers | 5 Years |
| Custom Transceivers | 5 Years | |
| Direct Attach Cables | 3 Years | |
| Active Optical Cables | 3 Years | |
| Transceiver Accessories | 1 Year | |
| Network Connectivity | Media Converters | 1 Year |
| Network Interface Cards | 1 Year | |
| Fiber Optic Multiplexers | 1 Year | |
| Network Accessories | Consumable | |
| Fiber Optic Cables | Fiber Optic Cables | 1 Year |
| Network Ethernet Cables | 1 Year | |
| Custom Fiber Cables | Consumable | |
| Patch Panels & Cassettes | Fiber Patch Panels | 1 Year |
| Fiber Optic Enclosures | 1 Year | |
| Fiber Optic Cassettes | 1 Year | |
| Cabinets & Racks | 1 Year | |
| Testers, Tools & Accessories | Fiber Optic Testers | 1 Year |
| Fiber Optic Cleaners | 1 Year | |
| Fiber Optic Tools | 1 Year | |
| Fiber Cable Accessories | Consumable | |
| Enclosure Accessories | Consumable |
RMA stands for Return Merchandise Authorization.
Please contact FiberWeek and obtain an RMA number before returning any product. Products returned without prior authorization may not be accepted or processed.
When returning a product:
The warranty does not cover damage caused by:
All warranty claims are subject to inspection and verification by FiberWeek.
Contact our support team for warranty confirmation, technical assessment, and authorized return assistance.
Contact Support