Shipping & Delivery
From samples and small orders to customized and bulk purchases, we provide flexible international shipping options with clear lead times and shipment tracking.
Global Shipping
Reliable international delivery for samples, standard orders, and bulk purchases.
Fast Order Processing
In-stock products are usually ready to ship within 1–2 business days after order and payment confirmation.
Flexible Shipping Options
We support express delivery, customer-appointed freight forwarders, and freight arrangements for bulk orders.
Shipment Tracking
Tracking information will be provided as soon as your order has been dispatched.
Products with different lead times may be shipped together or separately after confirmation.
Order Processing Time
Processing times based on product availability and order requirements.
| Order Type | Processing Time |
|---|---|
| In-Stock Products | Usually ready to ship within 1–2 business days. |
| Customized & Non-Stock Products | Lead time is confirmed before processing. |
Products with different lead times may be shipped together or separately after confirmation.
Delivery Options
Choose a shipping method based on urgency, order volume, and your existing logistics arrangements.
| Shipping Method | Recommended For | Carrier / Arrangement | Estimated Delivery |
|---|---|---|---|
| Express Delivery | Samples, small orders, and urgent shipments | DHL / FedEx / UPS / EMS | Confirmed by destination |
| Customer-Appointed Forwarder | Customers with existing freight arrangements | Your nominated forwarder | Based on receiving schedule |
| Air or Sea Freight | Bulk purchases and project orders | Arranged upon request | Confirmed before shipment |
Costs & Customs
Understanding shipping costs, import charges, and split shipments.
Shipping Costs
Shipping costs depend on the destination, package weight, dimensions, and selected shipping method. Available options and estimated charges will be confirmed before shipment.
Duties & Taxes
Import duties, taxes, customs clearance fees, and other destination charges are generally the responsibility of the consignee unless otherwise agreed.
Split Shipments
Products with different lead times may be shipped together or separately after the delivery schedule and shipping costs are confirmed.
Delivery Support
If your shipment is delayed, damaged, or lost, please contact us and provide:
- Order number
- Tracking number
- Photos of the package and products, if damaged
- A brief description of the issue
We will review the shipment details and assist you with the carrier claim or the appropriate next steps.
Shipping FAQs
Frequently asked questions about shipping, tracking, and delivery.
? Which countries and regions do you ship to?
We ship to customers in many countries and regions worldwide. Please provide your destination country and postal code so we can confirm the available shipping methods.
? Can I use my own freight forwarder?
Yes. We can deliver your order to an appointed freight forwarder. Please provide the shipping address, contact information, and shipping instructions in advance.
? Will I receive a tracking number?
Yes. Tracking information will be provided once your order has been dispatched and the carrier has issued the tracking number.
? Can I change my delivery address after placing an order?
Please contact us as soon as possible. The address can usually be changed before shipment, but changes may not be possible after the order has been dispatched.
? How long does delivery take?
Delivery time depends on the destination, shipping method, customs clearance, and local carrier service. An estimated delivery time will be provided before shipment.
Need Help With Your Shipment?
Contact our team to confirm shipping options, processing times, or freight-forwarder arrangements.
Contact Support