Q1: How can I return an item if I'm not a registered customer or placed an offline order?
If you have placed the order as a guest or just placed an offline order, you can start a return through the "Product Return Request".
Q2: Do I need to pay the shipping cost or customs for the goods returned or exchanged?
For defective products or products that do not match the description, FiberWeek will cover the return shipping cost. For other returns, the customer is responsible for return shipping fees.
Q3: How can I get the shipping fee if I'm qualified for free return/replace?
After your return request is approved, we will send you a prepaid shipping label or reimburse your shipping cost to your original payment method within 5-7 business days.
Q4: When can I get the refund back?
Once we receive and inspect your returned item, refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Q5: How would I receive the refund?
Refunds will be issued to your original payment method. If you paid by credit card, the refund will be credited back to the same card. For wire transfers, we will arrange a bank transfer to your account.
